Communities
We partner with firms to build the strategic framework to become a more client centric organisation. Giving customers and distributors a seat at the table through communities, advisory boards and councils.
An Insight Community is an engaged group of your clients who want to work with you to improve your product, service propositions and engagement strategies. It can be a ‘pop-up’ to support a specific change programme or an ongoing community sitting at the heart of all business decision making.
Combining online and in person events, surveys, discussion forums, feedback loops and access to a full range of research methodologies we will set up a community platform scaled to your needs. We work as an extension of your team to manage your community.
We take great pride in the fact that leading players in the sector trust us to look after with their greatest asset – their clients.
The structure and delivery of the community enhances the client experience and builds the positive perception of your brand while delivering cost effective insight.
- Actionable insight
- Cost effective approach
- Scaled to your needs
- Positive brand reinforcement
- Evidence of Consumer Duty
“Online communities are easy, fresh and energetic. We engaged with our pension scheme members on our new responsible investment strategy – we’ve had calls and emails from members saying it was fantastic!
And, as an organisation, we learned a great deal about our communications, what worked well, what didn’t and how we can improve.”
POLICY GOVERNANCE AND RISK MANAGER, PENSION FUND