Firms must act to deliver good outcomes for retail customers and put consumers at the heart of their businesses.
We can help you.
The Consumer Duty presented challenges and opportunities for firms. As the deadline has now passed, it’s important not to let the spirit of the regulation to be forgotten. Working in partnership, we can help you to gain insight into your customers and evidence the required outcomes to ensure continuous, effective compliance with Consumer Duty.
For 10 years we have been industry pioneers in putting customers at the heart of decision making. We have a range of solutions to help you evidence that you consider the consumer in all you do.
Senior Management Accountability
Product & Service Governance
Customer Experience Framework
For longer, complex documents which have a call to action and are critical at the decision making point, we recommend individual, depth interviews:
For shorter, less complex documents where you are looking for feedback more on clarity, accessibility, look and feel, we recommend testing via our online, ‘pop-up’ community:
We believe in giving everyone the opportunity to a secure financial future, that’s why we strive to make financial products and services fairer and more accessible to all.
Born from the 2008 financial crisis, The Wisdom Council has long demonstrated its commitment to good governance. Only through board responsibility, monitoring, reporting and putting the customer at the heart of the decision-making process, across a value chain, can financial services truly strive for good outcomes for all.
For more information, please use the contact form below, or email our Consumer Duty experts.
We draw on deep industry expertise, insight and our independent perspective to develop the tools you need to make savings and investments more accessible to all.
Get in touch to find out how, together, we can deliver financial products and services that your client wants and needs.
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