The best brands see the world through the eyes of their customers

Most firms would acknowledge that good customer experience and subsequent retention flow through to profitability and business performance. For customers who take advice. this has historically been about a long-term relationship with an individual adviser – and their personal brand has been pivotal in acquiring and retaining clients. A wave of adviser retirements and significant […]

A spotlight on pensions

While pensions usually get little attention outside of trade or personal finance pages, the last few months have seen them making headlines – but not necessarily for the right reasons.  The ‘mini budget’ had the markets in turmoil and suddenly the mainstream media were trying to unpick the implications of LDI strategies for big pension […]