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Financial services specialists

Financial services specialists We are sector specialists with a passion for customer engagement and treating customers fairly.

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Creating client councils

We build a direct relationship between firms and their customers to deliver a steady and intelligent flow of insight.

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Working across the value chain

Every link in the value chain has an important role to play in improving outcomes for customers.

THOUGHTS FROM TWC

It’s time to join the culture club or fall out of fashion

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by Anna Lane, CEO |

The FCA’s Business Plan 2020/21 slipped out last month almost unnoticed.  With COVID-19 turning even the best-laid plans upside down, it was perhaps no great surprise to hear that the regulator needs more time to reflect on what the…

Communicating in a crisis – TWC’s top tips

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by Dawn Hyams, Head of Investor Insight and Governance

Communicating clearly with investors is more critical than ever with markets gyrating at a moment’s notice – but what does this really mean in practice? In these uncertain times, we know firms have been working…