by Dawn Hyams, Head of Investor Insight and Governance It was Andrew Bailey, now heading the Bank of England but formerly CEO at the FCA, who sai ...
by Josh Blundell, Head of Research and Operations Every purchase decision we make involves trade-offs. Chips (yum) or salad (healthy)? Another co ...
Press Release: 28 November 2019 Financial and Professional Services Firms Collaborate To Help Close The Savings and Investment Gap. Click here t ...
by Josh Blundell, Head of Research and Operations Today is the day that the Senior Managers & Certification Regime (SMCR) kicks in for the ass ...
Financial services specialists We are sector specialists with a passion for customer engagement and treating customers fairly.
We build a direct relationship between firms and their customers to deliver a steady and intelligent flow of insight.
Every link in the value chain has an important role to play in improving outcomes for customers.
by Dawn Hyams, Head of Investor Insight and Governance
It was Andrew Bailey, now heading the Bank of England but formerly CEO at the FCA, who said “The effectiveness of communication with consumers is…a test of culture”.
The FCA’s request that fund…
by Josh Blundell, Head of Research and Operations
Every purchase decision we make involves trade-offs. Chips (yum) or salad (healthy)? Another coffee (caffeine hit) or top up the glass water (hydrated)?
We all navigate these trade-offs, driven by…
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